How can we help?
Our research support team handles order status, product specifications, Certificates of Analysis, and documentation requests.
Route your question to the right place
Including the right details up front means we can resolve most requests on the first reply.
Orders & shipping
Order status, tracking numbers, pre-order timelines, address changes, or delivery issues.
Check an order →Specifications & COA
Certificates of Analysis, purity data, HPLC and mass spec reports, lot documentation.
Request documentation →Product & handling
Storage conditions, reconstitution with Molecula Diluent, stability, and vial specifications.
Ask a product question →Bulk & institutional
Volume pricing, purchase orders, net terms, and recurring lab supply agreements.
Talk to our team →Looking for your order?
Order status, shipping updates, and tracking live in your account. Sign in to view them, or enter your order number below and we’ll pull it up for you.
Send a detailed request
For product-specific questions, include the product name and the lot number from the vial label. We reply from support@molecularesearch.com.
Requesting a COA?
Certificates are lot-specific. Include the product name and the lot number printed on the label and we can usually attach it to our first reply.
Order issue?
Have your order number ready. For damaged or missing items, a photo of the shipment speeds things up considerably.
Prefer plain email?
Write to support@molecularesearch.com any time. Support hours are Monday–Friday, 9:00 AM – 5:00 PM EST.
Answers before you write in
How do I get a Certificate of Analysis?
Email us the product name and the lot number from the vial label, or use the form above with the “Specifications / COA request” topic. Certificates are lot-specific, so the lot number is what lets us send the correct document. Published lots are also listed on our Certificates of Analysis page.
What does “Pre-Order” mean on a product page?
Sizes marked Pre-Order are not currently held in inventory and ship once that lot arrives. Sizes showing Add to Cart are in stock and ship from our facility. If your order mixes both, we hold and ship it together as one shipment rather than splitting it.
Pre-order pricing sits 8% below in-stock pricing — the discount is already in the price shown. Most stores charge extra to pre-order. We think that is backwards.
When will my order ship?
In-stock orders ship within one business day. Made-to-order compounds ship in 3–5 business days, then arrive 1–2 days after dispatch. You’ll receive a tracking number by email once the carrier scans the shipment, and status is always visible under My Orders.
How should products be stored on arrival?
Products ship as lyophilized powder and should be stored at −20°C. Storage details are printed on every vial label and listed on the product page. If a shipment arrived warm or the label is unclear, contact us before use and we’ll advise.
My order arrived damaged or incomplete. What now?
Write to us within 7 days of delivery with your order number and photos of the packaging and contents. We’ll arrange a replacement or a refund.
Do you offer bulk or institutional pricing?
Yes. Use the form above with the “Bulk & institutional” topic and include your quantities and timeline. We support purchase orders and net terms for qualifying institutions.
Can you advise on experimental use?
We can answer questions about specifications, purity, storage, and handling. We cannot advise on experimental design or on any application outside laboratory research use.
RESEARCH USE ONLY. All products supplied by Molecula Labs are intended for laboratory research purposes only. They are not drugs, foods, cosmetics, or medical devices, and are not intended for human dosing, injections, or ingestion, or for any diagnostic, therapeutic, or veterinary application.