Questions, answered.
Short answers on orders, shipping, testing and policies.
Products & quality
What are your products for?
Laboratory research only. They are not drugs, foods or cosmetics, and are not for human or animal use of any kind.
Does every product come with a COA?
Yes. Every lot is third-party tested before it ships, and that lot’s certificate goes in the box. Match the lot number on your vial to our certificates page.
How is purity measured?
HPLC, with mass spectrometry confirming identity. Each certificate lists the methods and results. Need the raw data? Ask us.
What is Molecula Diluent?
Bacteriostatic water with 0.9% benzyl alcohol, in a 10 ml glass or 30 ml Hospira plastic vial. Our peptides ship as freeze-dried powder, so a diluent brings them back into solution.
Why does a size say “Out of stock”?
We carry one lot at a time. An out-of-stock size can be pre-ordered. It ships once the next lot passes testing, and we email you the date. Cancel any time before it ships.
Ordering & payment
Do I need an account?
Yes. You can create one at checkout, and your orders, lot numbers and tracking stay in My Account.
How can I pay?
Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, bank payment or crypto. Every option is shown at checkout.
Is my payment safe?
Yes. We never see or store your card or bank details. Payments are handled by the processor over an encrypted connection.
Do you discount larger orders?
Automatically: 3% off two vials, 7% off three or more, and a free diluent at $100+. No code needed. Buying in volume? Email us.
Do you sell kits?
Yes. Sealed 10-vial boxes, one compound, one lot, up to 40% under singles. Shop the kits.
Is there a deal running?
All October: buy 2 vials, get a free treat vial, up to 5 per order. Treats land in your cart by themselves and you can swap them there. No code. Offer terms.
Can I cancel my order?
Within 24 hours, for any reason. A pre-order, any time before it ships. Cancel in My Orders or email us.
Shipping & delivery
How fast does it ship?
In stock leaves in 1 business day (kits 1–2). Pre-orders usually leave in 3–5 business days, and we email you the date. Then USPS: Standard 2–3 days, Priority 1–2, Express 1–2 guaranteed. Free over $75.
What if my order mixes in-stock and pre-order items?
We send it all together once everything is ready. Want the in-stock part first? Email us before it ships.
How is it packaged?
A plain padded mailer. Nothing on the outside but the addresses.
Do you ship internationally?
Not yet. We ship within the United States only.
My tracking hasn’t moved. Should I worry?
Usually not — it can take a day after the label prints. No movement after three business days? Send us your order number.
Storage & handling
How should I store it?
Sealed, at −20°C, away from light.
It arrived at room temperature. Is it ruined?
No. Freeze-dried powder is stable in transit. Move it to −20°C when it arrives.
Are the vials sterile?
No. They are research-grade materials, not sterile pharmaceutical products. Where a lot was screened for endotoxin, the result is on its certificate.
Can you advise on my experiment?
We can answer questions on specs, purity, solubility and storage. We can’t advise on experimental design or any use.
Policies & eligibility
Who can buy?
Researchers and institutions aged 21 or over, for lawful research use. See our Research Use Policy.
Why do you ask my research field at checkout?
It records the research context of your order. It is never shared for marketing.
Something arrived damaged or wrong?
Email us within 7 days of delivery with your order number and a photo. We replace or refund it.
Can I return an order?
Not for a change of mind once the cancel window has passed. Anything damaged, wrong or missing is replaced. Refund policy.
What do you do with my information?
Only what we need to ship and support your order. We never sell it. Privacy Policy.
We reply within one business day.
Products are sold for in-vitro laboratory research only. Not for human or animal consumption, and not for diagnostic or therapeutic use.
